You can request deletion of your SAINT account and the personal data associated with SAINT Gestão (SAINT Manager), SAINT Kiosk and the app.saintapp.org portal. You do not need to sign in or reinstall the app to make a request.
How to request deletion
- Email [email protected] with the subject “SAINT account deletion”.
- Include the email address you use for SAINT and, if known, the gym, temple or organisation you belong to. For data entered through Kiosk, include the organisation where you registered.
- Tell us whether you want your account and associated data deleted or only specific personal data. Never send passwords, access codes or card details.
- We will verify your identity before acting on your request. We will respond within 15 business days and explain the next steps and when the request has been completed.
Data covered by your request
Your request can cover account identity and contact information, such as your name, email and profile photo, as well as sessions, access credentials and organisation memberships. It can also cover personal data entered through Kiosk or the portal, depending on your relationship with the organisation responsible for those records.
Data that may need to be retained
Deletion is subject to legal obligations and the responsibility of the gym, temple or organisation for the records it manages. Financial records, receipts, service records or security records may need to be retained for the legally required period. In our response, we will identify the data to be deleted or anonymised and, where retention is necessary, the data category, reason and applicable retention period. After that period, retained data will be deleted or anonymised in accordance with our Privacy Policy.
Uninstalling the app
Uninstalling the app or revoking access in your Google account does not delete your SAINT account or data stored by the platform. Use the contact above to request deletion.